Privacy & service information
This notice describes how this website handles service requests and private account information. Contact the office if you have questions about your records or a service request.
Owner-published notice
Policy content remains a draft pending owner review.
What this website collects
Service requests collect full name, normalized phone, email, full Illinois service address and optional unit, service problem, preferred callback date and AM/PM period, source and optional private photos. Attribution can include UTM values, advertising click identifiers and referrer origin/path. Private customer chat messages, feedback, ticket relationships and verification credentials are stored for the service workflow. Campaign source and campaign name may come from the link you use. Staff can record follow-up notes, verified location, appointments, draft or issued invoices, and references for payments received outside this application.
Data is stored in ALBA’s configured business database. The application uses a necessary session cookie for staff login. It includes no advertising trackers or analytics scripts. External email/SMS delivery is unconfigured by default; when enabled, selected transactional confirmations and ownership verification use the approved delivery provider. Private on-site messages are saved for staff review. Hosting providers and later integrations may introduce additional processing that must be disclosed.
Purpose & access
The intended purpose is reviewing requests, arranging service, preparing quotes and keeping service and financial records. Staff access is limited by assigned features and ticket scope. Administrators control staff access. Never submit card numbers, security codes, bank credentials or other sensitive payment information here.
Retention & requests
Records remain in business systems until the office reviews retention or deletion. Service and financial history may need to be retained. A deletion request starts a manual identity and retention review; it does not automatically erase invoices, payment references or audit records. Contact ALBA at garage@alba.repair.com or 773-330-3041 for questions or corrections.
Service & scheduling
Illinois inquiries only. Exact location and service availability require office review. Submission is not a confirmed appointment or accepted quote. No instant price is provided. Online calendars and payment processing are unconnected. External email/SMS delivery requires approved configuration; internal customer chat is available with private access. The office provides applicable quote, payment and service terms before work is agreed.
Request data deletion or correction
Provide enough information for the office to find your request. Do not include identification documents or sensitive financial details. The office will verify identity separately and review retention requirements.
Official resources
- FTC: Protecting Personal Information — A Guide for Business
- Illinois Attorney General: Data breach information under 815 ILCS 530
- USPS ZIP Code Lookup
These resources support policy and postal verification work. They do not establish that ALBA is licensed, insured, legally compliant or available at a specific address.